For the original non-commercial owner, this toilet comes with a lifetime warranty on chinaware for as long as the original non-commercial owner owns the product, a 10-year warranty on all mechanical parts of the toilet and a one year warranty on the toilet seat if included with product, from initial purchase. If inspection of this AS America, Inc. (“American Standard®”) plumbing product, inclusive of the chinaware and all mechanical parts, confirms that it is defective in materials or workmanship, American Standard will repair or, at its option, exchange the product for the same or a similar model.

This warranty applies only to the original owner and the original installation of the products. In the event of a warranty claim, proof of purchase will be required – save your sales receipt. This warranty is non-transferable to subsequent purchasers or owners. The sole exception to the non-transferability of this warranty is that if this product is purchased by a plumber, contractor or other service provider, this warranty extends to the first property owner on whose behalf the product was purchased for installation.

For this warranty to become effective, the warranty registration process must be completed via the internet or telephone per the warranty registration instructions.

The warranty duration for non-commercial owners does not apply to commercial owner installations. The warranty for commercial owner installations is one year on chinaware and mechanical parts and one year on the toilet seat if included with product, and is otherwise subject to all the same exclusions and limitations identified herein. A “commercial owner installation” includes use of the products in apartments and other rental units, non-residential facilities, hotels, commercial businesses and/or other public accommodations.

Because American Standard cannot control the quality of products sold by unauthorized sellers, this limited warranty applies only to American Standard products which were purchased from American Standard or an American Standard authorized seller, unless otherwise prohibited by law.  American Standard reserves the right to reject warranty claims from purchasers for products purchased from unauthorized sellers, including unauthorized Internet sites.

This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of the product should check with a local building or plumbing contractor to ensure local code compliance before installation. This warranty does not cover deterioration through normal wear and tear and the expense of normal maintenance.

This warranty is void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with American Standard’s instructions; or if it has been modified in a manner inconsistent with the product as shipped by American Standard.

WARNING: This warranty DOES NOT COVER any damages caused by the use of in-tank cleaners. These products can seriously corrode the fittings in the tank. This damage can cause leakage and property damage. American Standard will not be responsible or liable for any damage caused by the use of in-tank cleaners.

American Standard’s option to repair or exchange the product under this warranty does not cover any labor or other costs of removal or installation including any costs of any surrounding material such as tile or marble. American Standard is not responsible for any other incidental or consequential damages attributed to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this warranty. Some States do not allow the limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.  Any implied warranties, including those of merchantability or fitness for an intended purpose, are limited to the duration of this warranty.  Some States do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Obtaining Warranty Service

If you believe that you have a warranty claim, contact American Standard, either through an authorized AS America, Inc. dealer or re-seller, by writing to the addresses below, or visiting the website below:

In the United States

AMERICAN STANDARD BRANDS

One Centennial Avenue

Piscataway, NJ 08855

Attn: Director of Consumer Affairs

For residents of the United States, warranty information

may also be obtained by calling the following toll free number:

(800) 442-1902

www.americanstandard.com

In Canada

LIXIL Canada Inc.

5900 Avebury Road

Mississauga, Ontario

Canada L5R 3M3

Toll Free: (800) 387-0369

www.americanstandard.ca

In Mexico

American Standard B&K Mexico

S. de R.L. de C.V.

Via Morelos #330

Col. Santa Clara

Ecatepec 55540 Edo. Mexico

Toll Free: 01-800-839-1200

www.americanstandard.com

Please be sure to provide all pertinent information regarding your claim, including your sales receipt, a complete description of the problem, the product, model number, color, finish, purchase date, and from whom the product was purchased.

For other information, or to obtain the name and address of the service and repair facility nearest you, call (800) 442-1902 (in the United States); (800) 387-0369 (in Canada) and 01-800-839-1200 (in Mexico).

 

Effective Date:  July 1, 2020